Y8 Privacy Policy Here’s how we collect, use, and protect your personal information.

Welcome to Y8. We understand that sharing personal details online makes many people feel hesitant — and that's perfectly normal. That's why Y8 stays fully transparent about what data we collect, the reasons behind it, and the steps we take to protect it.

This privacy policy was crafted with Philippine users in mind. Our goal is simple: whenever you explore Y8, you can feel at ease knowing your information is in trusted hands.

Y8 never sells your personal data to advertising companies or any third party. Your information is used only to give you a smoother, more personalized experience on the platform.

Here at Y8, we take a minimal approach to data collection. We only gather details that are truly required to run the platform and keep your account secure. If we don't need it, we won't ask for it—plain and simple.

Information you share directly:

• Registration details: Your complete name, mobile number, email address (if you decide to share one), and date of birth.
• Identity verification (KYC): Your government-issued ID number (such as a passport or National ID) and your residential address.
• Payment details: For payments, we might ask for your mobile wallet number. However, we never ask for your full card number or your complete bank account details—those stay with you.
• Support communications: Messages you send through live chat or email, along with any attachments like receipts or screenshots.

Automatic data collection:

• Your device type, operating system, and browser information, which help us ensure the site displays correctly for you.
• Your IP address and approximate location, so we can detect suspicious activity and keep your account protected.
• Your betting history and transaction records on the platform, including deposits, wagers, and withdrawals.
• Your login times and activity logs, showing when and how you use your account.
• Cookie data and browsing details, which we explain in more depth in Section 5.

Y8 uses your personal details only for the specific reasons listed below. Every purpose is clearly defined in advance, and we never go beyond what that purpose actually needs.

• Handling Your Account: So you can sign in, confirm who you are, and keep your account protected every time.
• Processing Payments: To accept your deposits and finish your withdrawal requests without unnecessary delays.
• Wagering Services: To accept your wagers, settle the results, and credit any prizes to your account.
• Customer Support: To answer your questions and resolve any complaints you raise with us.
• Promos and Bonus Offers: To let you know about offers and promos that suit your interests, but only if you have given your consent.
• Anti-Fraud Measures: To spot suspicious activity early and stop it from causing any harm.
• Legal Duties We Must Follow: To comply with the legal and regulatory rules that apply to our services.
• Service Development: Analytics data is used to improve the overall platform experience, helping us understand how visitors use the site so we can keep making it better.

We will never sell your information for advertising purposes. You can opt out of promotional communications at any time.

Y8 does not sell your personal information to third parties. However, there are a few limited situations where certain details may be shared:

• Payment Processors: Payment processors: Only the information needed to complete a transaction is shared with the payment provider.
• Technology Service Providers: Trusted partners who help with server hosting or security analysis are also bound to protect your data and will not share it further.
• Legal Duties We Must Follow: We may be required to provide information in response to a lawful order from a court or government authority.
• Fraud Investigations: To assist in investigations involving financial fraud or cybercrime.

Y8 uses cookies to enhance your experience on the site. Cookies are small data files stored in your browser that help the platform remember useful details while you browse.

• Essential Cookies: Essential cookies: These are necessary to keep your login session active and maintain site security, so they cannot be disabled.
• Functional Cookies: Functional cookies: These remember your preferences, such as language or page settings, so you won't have to choose them again.
• Analytics Cookies: Analytics cookies: These help us understand which pages are viewed most, using anonymous data that does not identify any individual.
• Marketing Cookies: Marketing cookies: These are used to show you relevant offers, and you have the right to turn them off at any time.

Turning off cookies through your browser settings is possible, but please keep in mind that some Y8 features might stop working properly if you do.

Y8 does not keep your information for longer than is necessary. Different types of data have different retention periods, and we have outlined these below.

• Account information: Account information is kept while your account is active, and for a further two years after the account is closed.
• Transaction records: Transaction records are retained for at least five years as required by law.
• KYC documents: KYC documents are preserved for five years after the account has been closed.
• Support chat logs: Support chat logs are kept for two years.
• Cookie data: Session cookies are removed as soon as you close your browser; persistent cookies may last up to one year.

After the retention period expires, your information is either securely deleted or anonymized so that it can no longer be connected to you.

Y8 believes that every user should have full control over their own information, which is why we provide the following rights:

To exercise any of these data privacy rights, just send an email to [email protected]. Our team will confirm that we received your request and will respond within fifteen (15) business days, in line with standard data privacy practices.

Our security setup works through several layers at the same time:

• 256-bit SSL/TLS encryption. This is the same level of encryption relied on by major online services, and it keeps your communications sealed from end to end. Every connection between your browser and our servers is completely encrypted, which means no one else can read the information you send or receive while you are on Y8.
• Two-step OTP verification. Beyond your regular password, the OTP acts as a second lock, making it much harder for anyone else to sign in even if they obtain your credentials. For every login attempt and for larger transactions, we require a one-time password sent to your mobile phone. This extra step makes sure that only you can access your account.
• Automated fraud detection. Machine learning patterns help us spot suspicious activity across the platform without slowing down your gaming experience. Our AI-powered monitoring tools watch for unusual behavior in real time. If something looks suspicious, the system flags it immediately and our team can step in before any real damage happens.
• Server security. Both physical and digital safeguards are applied to the servers themselves, so your data remains protected at the infrastructure level. Our data centers are guarded around the clock, 24/7, by dedicated cybersecurity professionals who respond quickly to any potential threat or irregularity.
• Regular security audits. These audits are carried out on a consistent basis and give us an outside perspective on where we can further strengthen our security setup. Independent third-party security experts regularly run tests and assessments on our systems to keep our defenses effective against evolving online threats.
• Data separation. By keeping different types of information apart, we reduce the risk of a single security issue affecting all of your personal data at once. Your payment details, betting history, and identification documents are stored in separate, isolated secure layers. This way, a problem in one area never exposes the others.

In the unlikely event of a security breach, we will notify affected users within seventy-two (72) hours, as required by applicable rules, so you know exactly what happened and what steps you should take next.

Y8 does not knowingly collect, store, or use personal information from anyone under 21 years old. The platform is meant only for adults of legal age. If we find out that a user is below the required age, we will delete the account and remove the related data without delay.

• Age verification is a mandatory part of signing up, and it's part of our commitment to responsible gaming. We check the birth date you provide, and if you're under 21, we'll decline your registration right away.
• During the KYC process, we re-verify your age with a government-issued ID such as a Philippine National ID or a passport.
• If we ever discover that we've collected personal details from someone below 21, we will erase that information immediately and close the account without delay.

If you believe a minor has used your personal details to open an account, please report it to us right away so we can investigate and take the necessary steps.

For any questions about the Y8 privacy policy, concerns about account privacy, or requests to remove your data, feel free to reach out to us:

• Email: [email protected] (we usually respond within 7 business days)
• Live chat: Live chat on the website is open 24/7, with an average response time of just 2 minutes.
• For privacy-related requests: [email protected] (responses within 15 business days)

For more details, please also review our Cookie Policy Terms & Conditions and Terms of Use. Responsible Play page here.